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Frequently Asked Questions
We will answer any of your questions, but first we would recommend you to read our FAQs section. If you can not find the answer to your query, please do not hesitate to contact us at our email address: support@pets-memories.com, or fill in questionnaire form at the bottom of page.
1. How much will it cost me to create and maintain a pet memorial website?
Nothing. It is because we are testing all our servers and applications. So if you will create a pet memorial website for your pet now, it will be completely for free and you will automaticaly become member and so you will be never asked to pay anything. After this testing period there will be small fee for hosting services.
2. If I need some help or advice when creating my website, is there anybody I can ask
    to help me?
Generally, it is very easy to create a website, however, someone can find it more difficult. That’s why we have prepared a step-by-step manual how to create a website. If you have any specific issues when creating your website, you can contact us at support@pets-memories.com.
3. I have already created my website, how can I make changes or adjust it?
All you need is your registration details – your password. Right after you log in, you will be re-directed to your unique editing page, where you can edit your website as you wish.
4. Can somebody else edit my website?
No. You are the only person able to access your editing page, nobody can change anything on it. The visitors can light the candles, leave their messages, receive the anniversary cards, rank themselves as friends, view galleries, videos, listen to the music. However, the editing page is only accessible to someone with the login and password.
5. If I don’t like some of the messages left by the visitors, what can I do?
Our system is user friendly. All you need is log in, go to section you would like to edit, select what you don’t like and simply delete it.
6. Do I need to know any programming language to operate the website system?
No, usually what you need is only a few mouse clicks to have everything done. Naturally, you need to type your text on keyboard. Any time you’re stuck the help prompt pops up. So there is no need to be afraid as you can’t spoil anything.
7. What if I want to delete the website?
Yes, it is possible, the only thing you need to do is click the delete website button on your editing page and the website will be deleted.
8. What if I deleted the website by mistake?
Whenever you delete website, it is not physically removed from our server yet, the website only doesn’t show up on Internet. That’s why you need to let us know within two weeks to have it renewed. After the two-week period is over, website will be removed from our server completely and the further renewal won’t be possible anymore, however, no refund for paid membership fee will follow.
9. I have already registered, however, I still haven’t received my registration mail.
It happens very rarely. However, if it happens, we can send you the registration mail again but you need to inform us. Also please check the BULK and JUNK folders at your email account.
10. How can other people access the created website?
During your registration you will create a unique name for your website, which you can easily access from all around the world. You will be also sent the full name of your website to your email address.
11. How long does it take to create a website?
The website will be created right after the activation. It means, you need to register first of all, then you will receive an registration email and your website is fully functional. The whole process takes maximum 1 or 2 minutes.
12. Why is it important to make donations?
We want to offer you the best service ever, and want to keep the high standard of your memorial websites, therefore every $ you send us will help us to achieve this goal.
13. Is it good to have a website validated?
Yes, it is. Our system adheres to all Xhtml and css standards, what gives you guarantee that your website will be shown correctly on any Internet browser or computer.
14. What if any of the above is not the question I wanted to ask?
If you can’t find the answer to your question in the FAQ section, do not hesitate to contact us at support@pets-memories.com or fill in the below questionnaire and send it off.
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